Delivery over Christmas & New Year
Any online orders received before 2pm on Tuesday 19 December will be scheduled to be despatched before Christmas. Normal delivery service will resume from Tuesday 2 January 2024.
UK Mainland Delivery Times
All orders placed before 3pm are scheduled to be despatched within 48 hours, Monday to Friday, excluding Bank Holidays. Please note that as we use third party couriers such as Royal Mail, the delivery of your order is in their hands once it leaves us.
How much does delivery cost?
Orders placed via the website costing less than £50 incur a delivery charge of £4.25 for UK mainland addresses, orders above this qualify for FREE delivery to UK mainland addresses.
For orders including larger, bulky items such as the Hypothermia bags there will be a minimum additional £4 surcharge (all values mentioned are excluding VAT).
Orders arranged offline are subject to different terms and charges, please check with our Customer Services team if you have any questions.
UK Non-Mainland Addresses
Deliveries of any value to be sent to UK non-mainland addresses (i.e. Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man and elsewhere) incur a delivery fee, calculated during the checkout process online.
The delivery fee is based on the total size and weight of the items being purchased. In some cases, the cost of your delivery might not be able to be calculated online, if this happens you will see a message asking you to contact us. Please complete the contact form, including your order details and address in the message.