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Privacy Policy

Interweave Textiles Ltd, trading as Thermarmour, takes your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will never sell or give away your data and we promise to keep your details safe and secure.

Thermarmour provides hypothermia prevention products for healthcare, emergency and military professionals. Our products and services are not aimed at children.

Any questions regarding this Privacy Policy should be sent by completing the contact form or in writing to: Thermarmour, Interweave House, Old Power Way, Elland, West Yorkshire, HX5 9DE.

Interweave Textiles Ltd is a company registered in England & Wales, with company number 05267141 and has it’s registered office at Birkby Grange, Birkby Hall Road, Huddersfield, HD2 2XB

 

What is personal information?

Personal information includes any data which can be used to contact you or to identify you individually. This includes your full name, your personal email address, your home address, your job title and company name, as well as your mobile phone number and home phone number. We also collect and store account credentials such as passwords and other security information for authentication.

How will we use your personal information?

We will respond to your enquiry, process your order, manage your account and email you information occasionally about related products and special offers.

Legitimate interests for use

We use personal information for a number of legitimate interests, including to provide and improve our services, administer your account and for marketing purposes, as follows:

  • To send occasional emails to let you know about offers and new products available. You can ask us to stop using your information for these marketing purposes at any time, by following the opt-out details below.
  • To set up and administer your account, provide technical and customer service support, to verify your identity and to send important account and service information.
  • To administer your account, for example to prepare and send you invoices for purchases you have made.
  • To recommend tailored content that you may be interested in, such as news, research and reports.
  • To invite you to post an online review about your experiences of our products and services.
  • To invite you to take part in surveys or polls and to analyse the data collected for market research purposes.

Your choice to opt-out

If we send you a marketing communication it will include instructions on how to opt out of receiving these communications in the future. You can also opt-out of marketing communications at any time by contacting us at the address shown at the top of this policy.

Even if you opt out of receiving marketing communications by email, we may still send you service communications or important transactional information related to your accounts and subscriptions (for purposes such as providing customer support).

Requesting removal of your data

If you wish your personal data that we hold to be deleted, please complete and submit the enquiry form explaining your request. Your personal information will be removed from our email marketing system and will be added to a suppression file, to ensure you do not receive emails from us in the future. We will respond in 10 working days to confirm that your request has been actioned. However, even if we have suppressed your personal data, we may have to disclose your personal information in connection with legal proceedings or potential legal proceedings or if otherwise required to do so by law.

Use of cookies and website analytics

Cookies and other similar technologies may be used to collect anonymised data about your visit.

We use Google Ads Remarketing to advertise Thermarmour across the Internet. Google Ads remarketing will display relevant ads tailored to you based on which parts of the Thermarmour website you have viewed by placing a cookie on your computer or device. This cookie does not in any way identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google Ads Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You can choose to opt out of this service by visiting the Network Advertising Initiative opt out page or by visiting Google’s Ads Settings.

Thermarmour uses Google Analytics, which is a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies and similar technologies to analyse how users use the Domains. The information generated about Domain usage is transmitted to Google in the U.S. This information is used to evaluate visitors’ use of the Domain, compile statistical reports on Domain activity, and provide other services related to the Site and Internet use. Google may also collect information about Domain visitors’ use of other websites. For more information about Google Analytics, or to opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout

Links to other websites

Our site contains links to other websites. Thermarmour is not responsible for the privacy practices or the content of such websites.

Security

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Standard practice security measures for web development have been incorporated into our site during its construction.

Complaints

If you have a complaint about our use of your personal data please send us a message outlining your complaint, by completing and submitting the enquiry form.

To find out more, please call our team on 01422 411463 or you can send us a message

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